Apply Today For Customer Contact Representative
A career at ICBC is an opportunity to be part of a talented, diverse and
inclusive team that is driven to serve its customers and
community. Make the most of your skills and take the opportunity to grow and develop your career. You can expect a competitive salary, comprehensive benefits and a challenging work environment. Drive your career with us.
ICBC is committed to being an inclusive employer, one that reflects the diversity of the people and communities of British Columbia.
Customer Contact Representative
Job Title: Cust Contact Rep II Reference Number: 112151
Location: North Vancouver Employment Type: Permanent Full Time
Hours of Work: Other Posted Date: 2019/03/05
Position Highlights
Bring your high energy and enthusiasm to our fast paced contact centre where achieving First Call Resolution is a key customer service target.
The Customer Contact Representative II will provide first contact customer service for a diverse range of enquiries related to motor vehicle registration, claims, licensing, insurance and road safety initiatives.
Position Requirements
Exceptional customer service skills along with the ability to multi-task and think critically are essential. Strong analytical, listening, questioning, and organization skills are also required. Previous contact centre experience is strongly preferred. A
Chartered Insurance Professional (CIP) designation would be an asset as would knowledge of driver services, claims, insurance and/or road safety initiatives. Please note these positions require sitting for extended periods of time and wearing a telephone headset.
Shifts will be scheduled within our hours of operation. Current operational hours are as follows:
community. Make the most of your skills and take the opportunity to grow and develop your career. You can expect a competitive salary, comprehensive benefits and a challenging work environment. Drive your career with us.
ICBC is committed to being an inclusive employer, one that reflects the diversity of the people and communities of British Columbia.
Customer Contact Representative
Job Title: Cust Contact Rep II Reference Number: 112151
Location: North Vancouver Employment Type: Permanent Full Time
Hours of Work: Other Posted Date: 2019/03/05
Position Highlights
Bring your high energy and enthusiasm to our fast paced contact centre where achieving First Call Resolution is a key customer service target.
The Customer Contact Representative II will provide first contact customer service for a diverse range of enquiries related to motor vehicle registration, claims, licensing, insurance and road safety initiatives.
Position Requirements
Exceptional customer service skills along with the ability to multi-task and think critically are essential. Strong analytical, listening, questioning, and organization skills are also required. Previous contact centre experience is strongly preferred. A
Chartered Insurance Professional (CIP) designation would be an asset as would knowledge of driver services, claims, insurance and/or road safety initiatives. Please note these positions require sitting for extended periods of time and wearing a telephone headset.
Shifts will be scheduled within our hours of operation. Current operational hours are as follows:
- Monday to Friday from 8:00 am to 6:05 pm
- Saturdays 9:00am to 5:05pm
Apply Today For Customer Contact Representative
Reviewed by Shola
on
3/10/2019
Rating:
Reviewed by Shola
on
3/10/2019
Rating:
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